Refund and Return Policy
Effective Date: February 19, 2025
At FreshUpCite, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.
Returns
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Items must be returned within 30 days of the purchase date.
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Products must be unused, in their original packaging, and in the same condition as received.
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A receipt or proof of purchase is required for all returns.
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Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days and credited to the original payment method.
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Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
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If you received a defective or damaged item, we offer exchanges for the same item.
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Contact us at info@freshupcite.com with details and photos of the issue.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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We recommend using a trackable shipping service to ensure the safe return of your item.
Contact Us
For any questions or assistance with refunds and returns, please contact us at:
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Email: info@freshupcite.com
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Phone: (803) 473-2902
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Address: 6266 Silver Rd, Manning, South Carolina