Sales Policy
Effective Date: February 19, 2025

At FreshUpCite, we are committed to providing quality products and excellent customer service. Please review our sales policy below.

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Customers will receive an order confirmation email with tracking details once the order is shipped.

Pricing and Payments

  • All prices are listed in USD and are subject to change without notice.

  • We accept major credit cards, PayPal, and other secure payment methods.

  • Full payment is required before order fulfillment.

Shipping and Delivery

  • We offer standard and expedited shipping options.

  • Shipping times may vary depending on the destination.

  • FreshUpCite is not responsible for delays caused by third-party couriers or customs processing.

Returns and Refunds

  • Items must be returned within 30 days of the purchase date.

  • Products must be unused, in their original packaging, and in the same condition as received.

  • A receipt or proof of purchase is required for all returns.

  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

  • If you received a defective or damaged item, we offer exchanges for the same item.

  • Contact us at info@freshupcite.com with details and photos of the issue.

Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Once an order has been shipped, it cannot be canceled.

Contact Us

For any questions or assistance with sales, please contact us at:

  • Email: info@freshupcite.com

  • Phone: (803) 473-2902

  • Address: 6266 Silver Rd, Manning, South Carolina